Shiner Roofing — Sterling, VA, United States Yelp

Shiner Roofing - Sterling, VA, United States Yelp

Recommended Reviews

My husband and I were tired of taking leaves out of our gutters! I called Shiner Roofing and they came up with several suggestions for us for our gutters. We opted to put on the wire mesh, which stopped the leaves from clogging the gutters. Throughout the whole process the team was timely, efficient and affordable.

While I was happy with Shiner through the sales process.  Once they had my money, it was difficult to get them to continue to high level of customer service they initially demonstrated. I arrived home at the end of installation day to find my yard littered with   waste — blue tarp, shingle pieces, and nails.  I call the program manager, and they had to come back and clean it up the next day.  During that follow-up phone call he mentioned something not being to his liking and would request they fix it.  He didnt explain the issue nor did I get a follow-up that the issue was resolved to his liking. Fast forward six months, after weeks of rain and snow, I wake to the sound of dripping water.  In the attic there were SHEETS of wet plywood along the ridge vent.  I called the 24 hour emergency service number. got no answer or call back in the 2 hours they ask to wait.  When I called back 2.5 hours later, I was told they dont send people out on Sundays. so I would have to wait.  Monday morning I call get the warranty department where I am requested to complete a form and send back before they can even talk about setting a time to come and see what the issue is.  Tuesday, I am told that they will be out early next week.   So for what just may be an emergency. I had to wait a full week where rain was forecast-ed.  I was unable to get any help during that week from Shiner Roofing.   I called my homeowners insurance company which was able to send out an adjuster and a roofing expert in TWO DAYS!  The photos and report show a CLEAR ISSUE with installation.  Not wind damage, not wear and tear, an actual HOLE in some of the materials around the ridge vent that has been allowing water in my home for 6 months.  Shiner Roofing will be sending someone to my home sometime tomorrow to look (a week after my emergency report). I will be updating this review AFTER I see what they do about this issue.

From the business

Specialties

Our employees are skilled, hard-working, friendly professionals. They love what they do, and they strive for ever-increasing customer satisfaction. Our installers and foremen are industry professionals who regularly attend seminars and training sessions, so they are up to date on all products, installation and safety procedures.

Established in 1981, Shiner Roofing, Siding and Windows specializes in commercial and residential roofing, siding, windows, doors and gutters throughout Northern Virginia and parts of Maryland. Projects range from replacement installations, inspections and repairs to insurance claims and warranty work.

History

Shiner Roofing, Siding and Windows specializes in commercial and residential exterior construction services for Virginia and Maryland. Shiner has completed over 10,000 projects in that time and was recently recognized by The Washington Business Journal as the largest roofing contractor in the Washington, DC area specializing in the residential market.

Shiner has over 50 dedicated employees and is a fully licensed, bonded, and insured contractor. Shiner is in excellent standing with the Better Business Bureau, is an active member in several business associations, and maintains successful partnerships with numerous industry leaders.

Our mission is to determine and implement the right construction solution for each residential and commercial customer. We strive to provide fast and friendly construction services with the highest level of craftsmanship available, whether it is a simple repair or a complex re-roofing operation.

Recommended Reviews

My husband and I were tired of taking leaves out of our gutters! I called Shiner Roofing and they came up with several suggestions for us for our gutters. We opted to put on the wire mesh, which stopped the leaves from clogging the gutters. Throughout the whole process the team was timely, efficient and affordable.

While I was happy with Shiner through the sales process.  Once they had my money, it was difficult to get them to continue to high level of customer service they initially demonstrated. I arrived home at the end of installation day to find my yard littered with   waste — blue tarp, shingle pieces, and nails.  I call the program manager, and they had to come back and clean it up the next day.  During that follow-up phone call he mentioned something not being to his liking and would request they fix it.  He didnt explain the issue nor did I get a follow-up that the issue was resolved to his liking. Fast forward six months, after weeks of rain and snow, I wake to the sound of dripping water.  In the attic there were SHEETS of wet plywood along the ridge vent.  I called the 24 hour emergency service number. got no answer or call back in the 2 hours they ask to wait.  When I called back 2.5 hours later, I was told they dont send people out on Sundays. so I would have to wait.  Monday morning I call get the warranty department where I am requested to complete a form and send back before they can even talk about setting a time to come and see what the issue is.  Tuesday, I am told that they will be out early next week.   So for what just may be an emergency. I had to wait a full week where rain was forecast-ed.  I was unable to get any help during that week from Shiner Roofing.   I called my homeowners insurance company which was able to send out an adjuster and a roofing expert in TWO DAYS!  The photos and report show a CLEAR ISSUE with installation.  Not wind damage, not wear and tear, an actual HOLE in some of the materials around the ridge vent that has been allowing water in my home for 6 months.  Shiner Roofing will be sending someone to my home sometime tomorrow to look (a week after my emergency report). I will be updating this review AFTER I see what they do about this issue.

From the business

Specialties

Our employees are skilled, hard-working, friendly professionals. They love what they do, and they strive for ever-increasing customer satisfaction. Our installers and foremen are industry professionals who regularly attend seminars and training sessions, so they are up to date on all products, installation and safety procedures.

Established in 1981, Shiner Roofing, Siding and Windows specializes in commercial and residential roofing, siding, windows, doors and gutters throughout Northern Virginia and parts of Maryland. Projects range from replacement installations, inspections and repairs to insurance claims and warranty work.

History

Shiner Roofing, Siding and Windows specializes in commercial and residential exterior construction services for Virginia and Maryland. Shiner has completed over 10,000 projects in that time and was recently recognized by The Washington Business Journal as the largest roofing contractor in the Washington, DC area specializing in the residential market.

Shiner has over 50 dedicated employees and is a fully licensed, bonded, and insured contractor. Shiner is in excellent standing with the Better Business Bureau, is an active member in several business associations, and maintains successful partnerships with numerous industry leaders.

Our mission is to determine and implement the right construction solution for each residential and commercial customer. We strive to provide fast and friendly construction services with the highest level of craftsmanship available, whether it is a simple repair or a complex re-roofing operation.


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