Top-Rated Local Roofing Companies News Archive Seattle News, Weather, Sports, Breaking News KOMO

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SEATTLE — When the roof over your head starts to leak, you need to do something about it. Having a roof replaced or repaired is a big expense. It’s a job that needs to be done right. So it’s important to find a good contractor. Inferior work is infuriating!

There are a lot of great roofers in the Puget Sound area, but according to a survey by Puget Sound Consumers Checkbook magazine (www.checkbook.org ) some companies have a lot of customers who are not very happy… they ended up having leaks other problems they couldn’t get fixed properly.

"Twenty-five to 30 percent of their customers call their workmanship inferior," says Robert Krughoff, President of Checkbook. "They end up having leaks or they end up having problems that they really can’t get fixed properly."

Krughoff says based on Checkbook’s customer satisfaction survey, you DON’T have to pay more to get the job done right.

"You can find a contractor who charges a competitive price and delivers quality work," he says.

The magazine also did some price shopping and found what it calls "striking roofer-to-roofer price differences for doing similar jobs." Checkbook says for a torch-down membrane roof, the quotes ranged from $6,267 to $9,995. That’s a difference of $3,728.

Checkbook rated 24 local roofing companies. Eight got perfect scores for "overall satisfaction." They are:

  • A Better Roofing in Seattle
  • Anderson Roofing in Issaquah
  • Hanley Construction in Port Orchard
  • Horizon Roofing in Federal Way
  • Legacy Roofing in Redmond
  • Redmond Roofing in Redmond
  • Schnell Roofing in Woodinville
  • Westurn Roofing & Supply in Seattle

(NOTE: You’ll find all the ratings in the Winter/Spring 2005 issue of Puget Sound Consumers Checkbook, which is a subscription publication.)

How many estimates should you get? Three should be more than enough. Remember, you want more than a price quote. Use the estimator as a consultant. Find out what they think should be done and how they would approach the job. Can the roof be repaired or do you need a new one? Will the old roof be ripped off or covered over?

Once you decide exactly what the project will entail, you may need to contact the companies again, giving them description of what you want done, so they can make a new bid based on the same job.

Once you pick a company, make sure the contract spells out exactly what will be done.

  • How the job will be done: for instance, will the old shingles be removed, are the flashings going to be replaced?
  • What materials will be used: you want the types of weights spelled out.
  • Who is responsible for hauling away debris?
  • The price and payment schedule: the later in the process you can pay the better.
  • Warranty on the work: You should expect to get at least a 5-year on the work. Of course, that warranty is meaningless if the company goes out of business; another reason why you want an established company that’s been around for awhile. (Note: be sure to get a copy of the warranties for the materials used.

Checkbook says most of the 24 contractors it surveyed for this report will let you withhold all payments until the work is completed. Some will let you withhold a portion of the price until it rains and you can make sure the roof doesn’t leak. Remember: NEVER pay the entire amount upfront. You’re just asking for trouble.

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Share this story

SEATTLE — When the roof over your head starts to leak, you need to do something about it. Having a roof replaced or repaired is a big expense. It’s a job that needs to be done right. So it’s important to find a good contractor. Inferior work is infuriating!

There are a lot of great roofers in the Puget Sound area, but according to a survey by Puget Sound Consumers Checkbook magazine (www.checkbook.org ) some companies have a lot of customers who are not very happy… they ended up having leaks other problems they couldn’t get fixed properly.

"Twenty-five to 30 percent of their customers call their workmanship inferior," says Robert Krughoff, President of Checkbook. "They end up having leaks or they end up having problems that they really can’t get fixed properly."

Krughoff says based on Checkbook’s customer satisfaction survey, you DON’T have to pay more to get the job done right.

"You can find a contractor who charges a competitive price and delivers quality work," he says.

The magazine also did some price shopping and found what it calls "striking roofer-to-roofer price differences for doing similar jobs." Checkbook says for a torch-down membrane roof, the quotes ranged from $6,267 to $9,995. That’s a difference of $3,728.

Checkbook rated 24 local roofing companies. Eight got perfect scores for "overall satisfaction." They are:

  • A Better Roofing in Seattle
  • Anderson Roofing in Issaquah
  • Hanley Construction in Port Orchard
  • Horizon Roofing in Federal Way
  • Legacy Roofing in Redmond
  • Redmond Roofing in Redmond
  • Schnell Roofing in Woodinville
  • Westurn Roofing & Supply in Seattle

(NOTE: You’ll find all the ratings in the Winter/Spring 2005 issue of Puget Sound Consumers Checkbook, which is a subscription publication.)

How many estimates should you get? Three should be more than enough. Remember, you want more than a price quote. Use the estimator as a consultant. Find out what they think should be done and how they would approach the job. Can the roof be repaired or do you need a new one? Will the old roof be ripped off or covered over?

Once you decide exactly what the project will entail, you may need to contact the companies again, giving them description of what you want done, so they can make a new bid based on the same job.

Once you pick a company, make sure the contract spells out exactly what will be done.

  • How the job will be done: for instance, will the old shingles be removed, are the flashings going to be replaced?
  • What materials will be used: you want the types of weights spelled out.
  • Who is responsible for hauling away debris?
  • The price and payment schedule: the later in the process you can pay the better.
  • Warranty on the work: You should expect to get at least a 5-year on the work. Of course, that warranty is meaningless if the company goes out of business; another reason why you want an established company that’s been around for awhile. (Note: be sure to get a copy of the warranties for the materials used.

Checkbook says most of the 24 contractors it surveyed for this report will let you withhold all payments until the work is completed. Some will let you withhold a portion of the price until it rains and you can make sure the roof doesn’t leak. Remember: NEVER pay the entire amount upfront. You’re just asking for trouble.

For More Information:

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