Roofing Service Manager Estimator

Roofing Service Manager Estimator

Roofing Service Manager/ Estimator (Rockland County)

compensation: TBD

JOB TITLE: SERVICE MANAGER

Role of this Position:

The role of the Service Center Manager at Company Headquarters is to direct and manage the service technicians to promptly and effectively address customer needs and to maintain operational profitability.

Normal Work Hours: 6:30 am — 4:30 pm, with one hour for lunch. Additional hours and weekend work as needed to carry out management responsibilities (including supervision of work) and to respond to customer emergencies.

REPORTING RELATIONSHIPS

The Service Manager reports to the Director of Operations at Company Headquarters. The following positions report to this position:

1. Small crew foreman

2. Service technicians & helpers

3. Subcontractors of other trades engaged for Service contract jobs

ESSENTIAL DUTIES & RESPONSIBILITIES include the following major areas of activities. Other duties may be assigned.

1. Safety: supervise good safety setup at all jobsites. Perform and document safety inspections.

2. Customer satisfaction: respond promptly to customer requests for repairs and estimates. Report problems immediately to the Director.

3. Estimating: under supervision of the Director, perform estimates for jobs of 50 squares or less. Must become proficient at using Roof123, which must be used for roofs of 25 squares or more. All estimates must be reviewed by the Director.

4. Job Costing: monitor budgeted vs. actual labor costs for each project, and create a job cost report at the end of each job.

5. Teamwork: work closely with the Director and Service Estimator/Project Manager to coordinate work and serve customer needs.

6. Scheduling & Dispatching: On a daily basis, assign work and schedule technicians to effectively and profitably serve the Company’s customers. Scheduling must be completed the previous day.

7. De-briefing: each afternoon, debrief returning technicians about the work performed that day. Review the paperwork. Make any necessary adjustments to the following day’s schedule.

8. Skills training & employee development: conduct and document skills training on both a group and individual basis.

9. Performance Assessment: perform ongoing assessments of employee performance, provide feedback to employees, and discuss with Director.

10. Productivity: closely monitor productivity in the field. Develop standards (example: how many feet of flashing per man per day) and compare employee performance against those standards. Minimize unbillable time and excessive travel time.

11. Compliance: ensure strict compliance with procedures for work orders, job tickets, etc.

12. Staffing: identify staffing needs for the Department, communicating recommendations to the Director.

QUALIFICATIONS

1. Experience managing a Service Department in a commercial roofing company (at least 3 years), with the necessary administrative skills.

2. Field workforce supervisory experience of at least 5 years.

3. Must be a qualified estimator for the types of roof systems the Company works with. Significant prior estimating experience is required.

4. Good written and verbal communication skills.

5. Professional attitude and ability to resolve complaints effectively.

6. Strong work ethic.

7. Ability to read blueprints and understand bid specifications.

8. Proficient in Microsoft Office (especially Word and Excel), and ability to learn the relevant functions in QuickBooks. Able to create/modify computer-generated roof drawings.

  • Principals only. Recruiters, please don’t contact this job poster.
  • do NOT contact us with unsolicited services or offers

Roofing Service Manager/ Estimator (Rockland County)

compensation: TBD

JOB TITLE: SERVICE MANAGER

Role of this Position:

The role of the Service Center Manager at Company Headquarters is to direct and manage the service technicians to promptly and effectively address customer needs and to maintain operational profitability.

Normal Work Hours: 6:30 am — 4:30 pm, with one hour for lunch. Additional hours and weekend work as needed to carry out management responsibilities (including supervision of work) and to respond to customer emergencies.

REPORTING RELATIONSHIPS

The Service Manager reports to the Director of Operations at Company Headquarters. The following positions report to this position:

Roofing Service Manager Estimator

1. Small crew foreman

2. Service technicians & helpers

3. Subcontractors of other trades engaged for Service contract jobs

ESSENTIAL DUTIES & RESPONSIBILITIES include the following major areas of activities. Other duties may be assigned.

1. Safety: supervise good safety setup at all jobsites. Perform and document safety inspections.

2. Customer satisfaction: respond promptly to customer requests for repairs and estimates. Report problems immediately to the Director.

3. Estimating: under supervision of the Director, perform estimates for jobs of 50 squares or less. Must become proficient at using Roof123, which must be used for roofs of 25 squares or more. All estimates must be reviewed by the Director.

4. Job Costing: monitor budgeted vs. actual labor costs for each project, and create a job cost report at the end of each job.

5. Teamwork: work closely with the Director and Service Estimator/Project Manager to coordinate work and serve customer needs.

6. Scheduling & Dispatching: On a daily basis, assign work and schedule technicians to effectively and profitably serve the Company’s customers. Scheduling must be completed the previous day.

7. De-briefing: each afternoon, debrief returning technicians about the work performed that day. Review the paperwork. Make any necessary adjustments to the following day’s schedule.

8. Skills training & employee development: conduct and document skills training on both a group and individual basis.

9. Performance Assessment: perform ongoing assessments of employee performance, provide feedback to employees, and discuss with Director.

10. Productivity: closely monitor productivity in the field. Develop standards (example: how many feet of flashing per man per day) and compare employee performance against those standards. Minimize unbillable time and excessive travel time.

11. Compliance: ensure strict compliance with procedures for work orders, job tickets, etc.

12. Staffing: identify staffing needs for the Department, communicating recommendations to the Director.

QUALIFICATIONS

1. Experience managing a Service Department in a commercial roofing company (at least 3 years), with the necessary administrative skills.

2. Field workforce supervisory experience of at least 5 years.

3. Must be a qualified estimator for the types of roof systems the Company works with. Significant prior estimating experience is required.

4. Good written and verbal communication skills.

5. Professional attitude and ability to resolve complaints effectively.

6. Strong work ethic.

7. Ability to read blueprints and understand bid specifications.

8. Proficient in Microsoft Office (especially Word and Excel), and ability to learn the relevant functions in QuickBooks. Able to create/modify computer-generated roof drawings.

  • Principals only. Recruiters, please don’t contact this job poster.
  • do NOT contact us with unsolicited services or offers


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